Shipping & Delivery
A) Delivery in the United Arab Emirates
We will deliver free of charge in Dubai on all orders above AED 500, and above AED 1,000 for other cities in UAE.
Other options are:
- EX-works collection from our warehouse
- Dubai orders below AED 500 will be delivered at a charge of AED 50 + VAT
- Other cities orders below AED 1,000 will be delivered at a charge of AED 50 + VAT
B) Export Orders
Freight terms are Ex-Works Dubai, U.A.E unless otherwise stated.
Please contact us via our “contact us” form for shipping quotes or to arrange collection with your own freight forwarder, please provide details of your order.
We also offer international delivery through our trusted and reliable international express partner DHL.
With this service, you can enjoy fast and efficient shipping to virtually anywhere in the world and is designed to provide you with the following benefits:
- Speedy Delivery: Your orders will be expedited, ensuring swift and timely delivery to your desired destination. We understand the importance of receiving your items promptly, and our express service is committed to meeting your delivery expectations.
- Real-Time Tracking: Stay informed about the status of your shipment with real-time tracking. You will receive tracking information that allows you to monitor the progress of your package from the moment it leaves our facility until it reaches your doorstep.
- Secure Handling: Your items will be handled with the utmost care and attention throughout the shipping process. We take every precaution to ensure your products arrive in excellent condition and ready to use.
- Customized Solutions: We offer a range of delivery options to cater to your specific needs. Whether you require standard shipping or a more urgent delivery, our international express company has the flexibility to accommodate your preferences.
- Global Coverage: Our international express service spans across many countries and regions, allowing us to reach customers worldwide. Wherever you are, we strive to bring our products to your doorstep efficiently and reliably.
- Please note that shipping times and costs may vary depending on the destination country and the size and weight of your order. To obtain accurate delivery estimates and additional details, including any applicable shipping fees, please proceed to the checkout process or contact us.
C) Customs Duties
When making international purchases, customers may be subject to customs duties depending on the laws and regulations of their country.
As a seller, we want to inform our customers that any customs duties, taxes, or import fees that are applicable to their international orders will not be supported or covered by us. These charges are the responsibility of the buyer and will be determined by their country's customs authorities.
We advise our international customers to familiarize themselves with their country's customs policies and regulations before placing an order.
It is essential for our customers to be aware of potential customs duties and to factor these into their purchasing decisions. Failure to pay the applicable customs duties may result in delays in receiving the order or the package being returned to us.